“IS Company” LLC, hereinafter referred to as the "Seller", places a public offer on the conclusion of a contract for the purchase and sale of goods presented on Internet sites:
- www.gienatactics.ru (gienatactics.ru)
In accordance with Article 437 of the Civil Code of the Russian Federation, this document is a public offer, and if the conditions set out below are accepted, the person / organization making the acceptance of this offer will pay for the seller's order in accordance with the terms of this agreement.
All information provided on the website concerning technical characteristics, stock availability, cost of goods, descriptions and photos is for informational purposes and under no circumstances is a public offer determined by the provisions of Article 437 (2) of the Civil Code of the Russian Federation.
In accordance with paragraph 3 of Article 438 of the Civil Code of the Russian Federation, payment for the goods by the buyer is an acceptance of this offer, which is considered equivalent to concluding a contract on the terms set out in the offer.
Based on the above, carefully read the text of the public offer and its appendices, and if you do not agree with any point of the offer or appendix, you are invited to refuse to purchase goods or use the services provided by the seller.
Details of the company:
"IS Company" LLC 630128, Novosibirsk, Demakova str., 1
Tax Registration Reason Code (KPP): 540801001
Primary State Registration Number (OGRN): 1035100260579
Acc 40702810702230007079 at SIBERIAN BANK SBERBANK PJSC. Novosibirsk
1. The terms used in this offer:
this offer, unless the context otherwise requires, the following terms have the following meanings:
"Offer" – a public offer of the seller (public contract), addressed to any person/organization with the intention to order or acquire, or ordering, purchasing, or use the goods for implementation of business activity, either for personal, family needs, "Agreement", on the existing terms and conditions contained in the contract.
"Seller" – LLC "IS Company" that sells goods of its own production on its Website.
"Buyer" is a legally capable person who has the intention to order or purchase or who orders, purchases or uses goods (works, services) for entrepreneurial activity, or for personal, family, household and other needs.
"Parties" – "Seller" and "Buyer".
"Acceptance" – full and unconditional acceptance by the buyer of the terms of the contract.
"Internet site" – the official website of the seller www.gienatactics.ru (gienatactics.ru), taplink.cc/gienatactics, vk.com/gienatactics, which is a catalog of goods, which contains all the characteristics and properties of the goods necessary for the correct choice of the goods by the buyer, including, among other things, the functional characteristics and parameters of the goods.
"Product" – the name of one item on the Website (www.gienatactics.ru (gienatactics.ru), taplink.cc/gienatactics, vk.com/gienatactics).
"Goods of Inadequate Quality" – a product in which irreparable defects are found that cannot be eliminated without disproportionate costs or time, or are detected repeatedly, or manifest themselves again after their elimination.
"Order" – the selected items of goods by the buyer when placing an order on the Internet site, the price of the goods, the delivery method , the payment method.
"Parcel" – an order formed in the warehouse and transferred to the delivery service.
"Delivery service", "Transport company" – a third party to the contract that delivers the order from the seller's warehouse to the buyer.
"Courier" – an employee of a transport company who makes delivery to the buyer.
"Warehouse" is a physical building on the territory of the Russian Federation, where the order is assembled and its further shipment to the delivery service is carried out.
"Operator", "Consultant", "Manager" – an employee of the seller who provides advice to the buyer on issues related to the goods or services provided by the seller.
"Order Delivery" – the direct transfer of the parcel from the delivery service employee to the buyer.
"Tracking Number" is the identification number of the parcel in the delivery service system, by which its location is tracked.
2. Subject of the contract
2.1. The seller delivers the goods from the warehouse through the delivery service, and the buyer pays for the order, including the cost of delivery, and accepts the parcel in accordance with the terms of this agreement.
2.2. This agreement and its annexes are official documents of the seller and an integral part of the offer. The current version of each of the above documents is available on the Internet sites at the following addresses: www.gienatactics.ru (gienatactics.ru), taplink.cc/gienatactics, vk.com/gienatactics.
2.3. An integral part of this Offer is also the information posted in the sections: "Terms of delivery" (http://gienatactics.ru/info/delivery/, https://vk.com/topic-81744229_41344413), " Payment terms” (http://gienatactics.ru/info/payment/, https://vk.com/topic-81744229_41344408).
3. Placing An Order
3.1. The order of the goods is carried out by the buyer through the Internet site.
3.2. By placing an order through the website, the buyer enters into a purchase and sale agreement with the seller in accordance with paragraph 20 of the rules for the remote sale of goods, approved by the decree of the Government of the Russian Federation No. 612 of 27.09.2007 (ed., dated 04.10.2012).
3.3. When placing order on the Internet site, the buyer must provide the following registration information about yourself: - surname, name, patronymic (in Russian or English); the actual shipping address, including city or town; email address; phone number.
3.4. While collection and processing of personal data of customers, the operator is guided by the provisions of Federal Law No. 152-FZ "On personal data" dated July 27, 2006.
3.5. The Buyer is responsible for the content and accuracy of the information provided when placing the order.
3.6. If the buyer has any questions regarding the properties and characteristics of the goods presented on the website, before placing an order, he must contact the operator by phone +7 (913) 723-37-98 or send a written request to the email address: email@example.com.
3.7. By placing an Order, the buyer confirms that he has read, understood and fully accept all the characteristics of the goods, as well as clarified with the Operator all the essential characteristics of the goods for him and has no questions about the correct handling of the goods.
3.8. Both sides have agreed that in any situation, the information provided by the operator takes precedence over the information posted on the website, if this information contains conflicting data.
4. Payment of the Order
4.1. From the moment of placing the order, the seller accepts the order within 3 working days, notifying the buyer at the e-mail address specified in the order, or by phone.
4.2. From the moment of placing the order, the seller within 3 working days approves the availability of the goods in stock by notifying the buyer at the email address or contact phone number specified in the order.
4.3. The prices of goods on the website are displayed in rubles or in dollars, depending on the selected language for displaying information.
4.4. If there is no communication with the buyer, the order is considered canceled within 3 (three) calendar days from the date of placing the order.
4.5. Buyer’s payment of the order on the website means acceptance by the buyer of the terms of this agreement. The day of payment of the order is the date of acceptance of the offer by the buyer.
4.6. Payment of the Order can be made in one of the following ways: UKassa online cash register PayPal payment system VK Pay payment system.
4.7. Orders are sent only after getting 100% of payment for the ordered goods.
4.8. If the buyer is located outside the territory of the Russian Federation, payment for the order can be made in rubles or US dollars.
5. Order Execution
5.1. The term of execution of the order depends on the availability of goods from the seller and the time required for processing and production of the order. The term of execution of the order with delivery in Russia is no more than 1.5 (one and a half) calendar months, in other countries-no more than 2 (two) calendar months from the date of receipt of payment. The term of execution of a big, including wholesale order is no more than 3 (three) months from the date of receipt of payment. In exceptional cases, the order execution period should be agreed with the buyer individually, depending on the characteristics and quantity of the ordered goods.
5.2. In case of absence of part of the order in the warehouse, the seller has the right to cancel the specified product from the buyer's order. The seller undertakes to notify the buyer about the change in the completeness of his Order by sending a message to the email address and/or a phone call to the number specified when placing the order on the website.
5.3. The order is considered fulfilled if the delivered goods are of proper quality and the list of delivered goods corresponds to the selected items of the paid order.
5.4. The buyer confirms that all the provisions of clause 9 of the "Rules for the sale of goods by remote means" of September 27, 2007 N 612, submitted in writing on the website, are fully and in an accessible form, and does not need their hard copy when receiving the goods, and confirms that he will read them again at the time of delivery of the goods, and if there are questions, will ask them by phone to the seller (operator).
5.5. The buyer confirms that he has read all the information about the procedure and terms of return provided in writing on the Website, will read them again at the time of delivery, and if there are questions, will ask them by phone to the operator.
5.6. The Buyer confirms that he or another authorized representative of the buyer will receive the order personally. At the time of receipt by the buyer (or the buyer's authorized representative), the external serviceability and completeness of the entire order, the weight of the parcel, the availability of all documents and instructions will be checked.
6. Order Delivery
6.1. The seller offers the buyer to conclude a contract with a third party company to deliver the goods. The seller, on behalf of the buyer, can conclude a delivery contract on behalf of the buyer, at his expense.
6.2. On the territory of the Russian Federation, the delivery of the order to the Buyer can be carried out by a transport company with a representative office in his city or region.
6.3. Delivery of the order is carried out by the transport companies “CDEK”, “DHL”, to the pick-up point or to the address specified by the buyer when placing the order via the Internet site or by Russian Post service to the nearest post office to the specified address. For large wholesale orders, other delivery options can be selected and agreed upon.
6.4. The deadlines for the delivery of the order are set automatically by the website when the buyer places an order on the Website, the customer can specify more precise delivery times by phone: +7 (913) 723-37-98 (from 8: 00 to 13: 00 Moscow time).
6.5. The delivery service is responsible for exceeding the delivery time. The seller provides free advice on delivery issues and assists in solving possible problems with the delivery of goods.
6.6. Within 2 (two) working days from the date of delivery of the parcel to the transport company, the tracking number of the parcel will be sent to the e-mail address specified in the order. The buyer independently tracks the location of his parcel. The seller is not responsible for the fact that the buyer did not pick up the parcel on time.
6.7. The seller is not responsible if the buyer did not receive the order or additional physical, moral efforts, or financial costs were required for the buyer to receive the order due to an incorrectly or incompletely specified delivery address.
6.8. The seller's obligations under this agreement are considered fully fulfilled at the time of delivery of the cargo to the delivery service. The seller is not responsible for the safety of the cargo during delivery. If there are claims about an undelivered order, an order delivered in violation of the delivery time, damage to the goods, the buyer undertakes to resolve these issues with the delivery service on his own and at his own expense.
6.9. In the case of parcel delivery by air, the buyer confirms that he has fully clarified all the conditions of carriage with a representative of the transport company of his choice, is familiar with the tariffs, terms of delivery, transportation and payment.
6.10. If the buyer receives an order with the wrong configuration, he must return all mistakenly received goods. The seller compensates the buyer for the costs incurred in connection with the return of the goods. The seller sends the correct order to the buyer within 10 (ten) business days from the date of receipt by the seller of the parcel sent by the buyer.
7. Exchange and Refund
If there is a need to return / exchange the Goods, the buyer should contact the seller by writing a message to the email address: firstname.lastname@example.org, specifying the order number and the reason for the refund.
7.1. Exchange and return of Goods of proper quality. In accordance with the Law of the Russian Federation "On Consumer Rights Protection", the Buyer has the right to refuse the Goods at any time before its transfer, and after the transfer of the Goods - within 7 (seven) calendar days. The return of Goods of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Product are preserved. In case of refusal of the Goods of proper quality, the Buyer must reimburse the Seller for the costs of delivering the Goods to the buyer. The cost of returning the order from the Buyer to the Seller is carried out at the expense of the Buyer.
7.2. Exchange and return of Goods of improper quality In accordance with the Law of the Russian Federation "On Consumer Rights Protection", in case of detection of defects in the Goods, the Buyer has the right to within 7 (seven) calendar days from the date of receipt of the order:
- Request the replacement of the Product with an identical or similar Product.
- Demand a reduction in the cost of the Product.
- Eliminate the shortcomings by himself after agreement with the Seller.
- Return The Product To The Seller.
- Refuse to fulfill the contract and demand a refund of the amount paid for the Goods. At the request of the seller and at his expense, the buyer must return the Goods with defects.
In the event of a request for replacement or return, the Seller is obliged to make a decision on replacement/return within 7 (seven) calendar days from the date of receipt of the Goods from the Buyer, and if necessary, additional quality control of such Goods by the Seller — within 20 (twenty) calendar days. In the event of a dispute about the reasons for the appearance of defects in the Goods, the Seller is obliged to conduct an examination of the Goods at his own expense. The examination of the Goods is carried out within the time limits established by Articles 20, 21 and 22 of the Law "On Consumer Rights Protection". The Buyer has the right to be present during the examination of the Goods and, in case of disagreement with its results, to challenge the conclusion of such an examination in court. If, as a result of the examination of the Goods, it is established that its shortcomings arose as a result of circumstances for which the Seller is not responsible, the Buyer is obliged to reimburse the seller for the costs of conducting the examination, as well as the costs associated with its storage and transportation of the Goods.
7.3. Refund of funds.
7.3.1. If the Buyer refuses the Goods of proper quality, the Seller must return to him the amount of money paid by the Buyer under the contract, except for the Seller's delivery costs: An order from the Seller to the Buyer. The Returned Product from the Buyer to the Seller. The refund of funds will be proceeded within 10 (ten) calendar days from the date of receipt of the Goods of proper quality, as well as the request for a refund.
7.3.2. If the Buyer refuses the Goods of improper quality, the Seller must return to him the amount of money paid by the Buyer under the contract. The refund will be proceeded within 10 (ten) calendar days from the date of receipt of the Goods of proper quality, as well as the request for a refund. The refund is made after an agreement is reached between the Seller and the Buyer that the Goods were sent to the Buyer with a defect.
8.1. Warranty period — the period during which, if a defect is detected in the Product, the Seller is obliged to satisfy the customer's requirements for eliminating the defects of the Product. The Seller is responsible for the defects of the Goods, unless he proves that the defects occurred after the transfer of the Goods to the customer due to the violation by the Buyer of the rules of use, storage or transportation of the Goods, the actions of third parties. The calculation of the warranty period begins from the date of delivery of the Goods to the Buyer. The warranty period for all products is 14 (fourteen) days.
8.2. The parties have agreed that all work on the completion and modernization of the purchased goods will void the warranty. The seller is not responsible for incorrectly installed / removed parts and the resulting damage to the products. It is not allowed to alter the products during the warranty period, because this will void the warranty. The seller does not guarantee compatibility and does not provide services for installing additional parts in the products. The purchase of additional parts implies that the Buyer has the necessary skills and confident knowledge of their compatibility.
8.3. The protective characteristics of the products do not guarantee 100% protection against injury. The product is considered to have fulfilled its direct function of protection if it has at least softened the blow, regardless of the deformations (destructions) received by the Product.
9. Product Description
9.1. All illustrations presented on the website are for informational purposes only and may differ from the actual product. The seller informs, and the buyer acknowledges that the differences in color may depend on many factors, including lighting, the quality of photographic equipment, etc.
9.2. The functional and other characteristics of the products may differ.
10. Rights, duties and responsibilities
10.1. The Seller is not responsible for the improper use by the buyer of the goods ordered on the Seller's Internet sites.
10.2. The Seller has the right to transfer its rights and obligations for the execution of Orders to third parties.
10.3. The Seller has the right to record telephone conversations with the Buyer. In accordance with paragraph 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection", the Seller undertakes to: prevent attempts of unauthorized access to information or transfer it to persons who are not directly related to the execution of Orders; timely detect and prevent such facts. Telephone conversations are recorded in order to monitor the Operator's activities and control the quality of Order execution.
10.4. The right of ownership of the Order, as well as the risk of its accidental death or damage, passes to the Buyer from the moment the Order is shipped from the Seller's Warehouse.
10.5. The Buyer sends all claims for improper execution of the order to the e-mail email@example.com. All received information is processed as soon as possible.
10.6. The Seller is not responsible for all kinds of injuries and damage to equipment, other property (including property of third parties) received, including, but not limited to: during the game, shooting, testing products, using pyrotechnics, bumps, falls, etc. The Buyer understands and agrees that any equipment is not able to provide full protection.
11. Other conditions
11.1. The Buyer agrees to receive information messages (SMS) about the status of the placed order.
11.2. The Buyer agrees to receive information messages by SMS and e-mail about sales and promotions taking place in the online store. The buyer has the right to cancel the mailing list by sending his request to the following email address: firstname.lastname@example.org, or by calling +7 (913) 723-37-98.
12. Essential properties of products
12.1.The words "Combat", "Tactical", "Special", "Camouflage" used in the names of GIENA Tactics products manufactured by IS Company LLC are part of the trade name of the product.
12.2.The words "Combat", "Tactical", "Special", "Camouflage" used in the names of products do not indicate possible ways of using the products.
12.3. The situations of using the products mentioned in the product descriptions are related to the team sports game "Airsoft".
12.4. The words "weapon", "magazine", "pistol", "grenade", "rifle", "explosion" refer to the game equipment involved in the team sports game "Airsoft", and are not related to firearms, weapons of limited destruction, explosive devices.
12.5. "Airsoft" is an officially recognized sport in the Russian Federation. Order No. 364 of the Ministry of Sports of the Russian Federation, dated April 20, 2018 "On RECOGNITION AND INCLUSION IN THE ALL-RUSSIAN REGISTER OF SPORTS OF SPORTS DISCIPLINES, SPORTS AND AMENDMENTS TO THE ALL-RUSSIAN REGISTER OF SPORTS". The number-code of the sport is 0340002311L.
12.6. The products are manufactured in accordance with corporate standards and technical specification of "GIENA TACTICS" using standard sewing GOST (State Standard) of the Russian Federation and GOST (State Standard) of the USSR.
12.7. The products do not comply with the technical specifications and GOST (State Standard) for military clothing, equipment or other equipment that is supplied by the Armed Forces of the Russian Federation, the FSB, the Ministry of Internal Affairs, the State Security Committee and other law enforcement agencies of the Russian Federation.
12.8. The products are not officially included and have never been officially included in the supply of the Armed Forces of the Russian Federation, the FSB, the Ministry of Internal Affairs, the State Security Committee and other law enforcement agencies of the Russian Federation.
12.9. The sale of products is not carried out to organizations recognized by the court of the Russian Federation in accordance with the legislation of the Russian Federation as "extremist" and "terrorist".
12.10. The product is not sold to customers in countries subject to UN sanctions.
12.11. The products are included in the " LIST of goods for which the prohibitions and restrictions established by the legislation of the Russian Federation in the field of export control are not applied when they are moved outside the Russian Federation (identification conclusion No. 4436-20/7701350013 of December 3, 2020)", approved by Order of the FSTEC of Russia No. 135 of 24.11.2020, explanation of the FSTEC of Russia No. 240/55/629 of 03.03.2021.
12.12. Products are not goods classified as dual-use goods. Grounds - identification conclusions of the FSTEC of the Russian Federation 2017, 2018, 2019, 2020, 2021
12.13. The products do not contain armor elements made of ceramic composites, steel, aluminum or UHMWPE plates, Kevlar anti-shatter bags.
12.14. The products do not provide protection from the effects of explosive and do not contain explosives.
12.15. The products do not provide individual protection against the damaging effects of small arms and fragments of explosive devices according to the classes of the protective structure C1, C2, BR1-BR6 according to GOST R50744-95.
12.16. The products do not provide protection against weapons of mass destruction - chemical, bacteriological, radiation damage.
12.17. The products do not provide protection from industrial sources of chemical, bacteriological and radiation hazards.
12.18. The products are not certified and are not suitable for use as personal protective equipment against ionizing radiation, radioactive or chemically toxic substances, as well as for working with microorganisms (biological agents) of pathogenicity groups I and II.
12.19. The products are not space suits or altitude-compensating suits .